FREQUENTLY ASKED QUESTIONS
These FAQs are designed to provide a better understanding of uMobileCam solution:
Q: How do I subscribe to uMobileCam service?
A: You just need to enter User ID and Key and Password. Your email or government issued ID is not required to process your subscription.
Q: How can I create an account?
A: Key and Password are individually between 6 - 24 characters; must contain at least one lowercase letter, one uppercase letter, one numeric digit. For example: User ID: demo123, Key: Demokey123, Password: Demopw123. User ID, Key, and Password must be unified between all your connected Camera and Monitor devices.
Q: What does "User Key" mean?
A: "User Key" is an additional security measure that the user creates in place of a second password. It is not a license code for product activation.
Q: How can I connect the monitor device to the camera device?
A: You need to pair the two devices by accessing the settings menu; each device must be designated as "Camera" or "Monitor". User ID, Key, and Password must be unified between all your connected Camera and Monitor devices. uMobileCam must be running on the camera device before attempting to connect via the monitor device.
Q: How do I view the webcam on my Mac via my iOS device?
A: First, you need to setup an account on your iOS device as the "Monitor", then install “uMobileCam Camera” on your Mac. Set your settings on your Mac with the identical User ID, Key, and Password as that of the iOS device you are trying to connect to. Now connect the two devices and voila! You have access to the webcam on your Mac!
Q: What types of mobile devices can I use?
A: iPhone/iPod touch/iPad all with iOS 6.0 or later, all Android phones, and tablets with Android 2.3 or later (Currently Galaxy series are verified)
Q: What types of webcam on desktops or laptops/notebooks can I use?
A: Built-in or USB webcam running on OS X Lion or later, or Windows 7 or later.
Q: Do I have to buy a camera?
A: Not necessarily, all you need is camera-enabled iOS/Android mobile devices (iPhone, iPad, iPod Touch, and Android) or built-in cameras on Mac/Windows. However, If you already have a network camera, it can also be supported.
Q: What types of network cameras will work with uMobileCam?
A: Over 1000+ models of network cameras and video servers from over 100+ manufacturers are supported by uMobileCam. Please refer to www.ubntek.com/supportedcameras
for your specific model.
Q: How many devices can be configured with one account?
A: Up to eight devices (Android/iOS mobile devices and Mac/Windows computer) and unlimited number of network cameras can be configured. Also, a single camera device can be accessed from two different monitor devices. During the setup process, you will be asked to create a new account or login with an existing account. Enter your existing account to associate uMobileCam to that account.
Q: What guarantees of privacy do I have?
A: Encrypted strings randomly generated by user ID and Key is sent to the server for registration and the additional encrypted Password string is saved only between the camera and monitor devices. We do not save your ID, Key nor your Password. Thus you should make a note of them and keep it in a safe place just in case OR you can set the auto login feature.
Q: Does uMobileCam save videos and/or images?
A: Motion and/or audio detection events are stored as videos or images in your local Photo Album or on your Cloud.
Q: Where are the recorded files stored?
A: Recordings are saved into your device’s photo Albums. Optionally you can use iCloud/Google Drive/Dropbox to automatically upload a copy of the motion events to a cloud server.
Q: Why is it slow to watch saved recordings in a cloud server?
A: Sometimes cloud servers respond slowly. It depends on the network traffic plus server capability and/or performance of your device which may cause a little bit of delay in response. If the server is slow you should wait for the video to completely load in order to watch a smooth playback.
Q: Can I use uMobileCam anywhere?
A: Yes. As long as the network you use allows your device to communicate with our server.
Q: What are the major benefits of uMobileCam server?
A: We obligate ourselves to monthly server and bandwidth costs to provide our users with the uMobileCam All-In-One Mobile Surveillance service. The uMobileCam service is essentially the Zero configuration connection capability and the Push Notifications that are sent whenever and wherever events are detected. With the Zero configuration connection, the majority of our users don't have to configure their routers, figure out their IP addresses, or setup a third-party dynamic DNS service to view their camera-enabled mobile device or built-in/USB camera when they are outside their local network. All that is needed is to enter a User ID, Key, and Password combination to communicate between uMobileCam camera device and the uMobileCam monitor device. The Push Notification is also one of the more useful features of uMobileCam, and the way that APNS(Apple Push Notification Server) or Android C2DM(Cloud to Device Messaging) has things set up is so that our servers have to receive the audio and motion detection messages from your uMobileCam camera device and then forward them to APNS or C2DM to send you Push notifications. Especially network cameras cannot send the notifications directly to the APNS or the C2DM server. In addition, our servers forward even Email Alerts on your network camera to the APNS or the C2DM server for your notifications.
Q:How can I get Push Notifications on the monitor device from my network cameras?
Q: Are audios or videos streamed to the server?
A: No, uMobileCam videos and audios are streamed peer-to-peer, directly from your uMobileCam camera side device to your uMobileCam monitor side device without going through our servers, as stated in our app description.
Q: What is “UPnP or Port Forwarding fail” all about?
A: If you get the " UPnP or Port Forwarding fail" with error message 19 or 20 when your device (Android Phone/Tablet, iPhone, iPod touch, iPad or Mac/Windows computer) is connecting via cellular or a different WiFi network, then your router does not have UPnP enabled or the camera device was unable to configure it. You need to change Port Type to the “Manual” in the camera setup screen and then manually forward the port in your router by referring to How to set static IP on iPhone
for your camera enabled device. The issue is that generally both the camera and monitor device networks use a complex port translation technique.
Q: Will I be charged for data usage when I use uMobileCam?
A: You will be charged by your cell phone carrier for data usage unless you use a Wi-Fi connection. Please check with your wireless carrier for suitable data plans and pricing.
Q: What is SRN?
A: SRN stands for Support Reference Number shown beside Device in Setup screen. That is required to be attached when you send an email for your customer support.
Q: How can I change device?
A: If you wish to use uMobileCam with another device, you must delete the device you no longer keep from the device list in setup, then just login on your new devices as far as maximum device limitation will allow.
Q: How can I use the Cloud server?
A: Sign into a Cloud service like Google Drive or Dropbox with your account. If you don't have a Cloud account with either of the providers listed above, you need to create one first. These servers will allow you to store event recordings in the cloud so that the storage can be accessed anywhere.
Q: How can I use the background audio functionality?
A: You can do the following steps in the Monitor device:
1. Turn on the “Background Audio” function in “Settings"
2. Click, “Save” and then click “Back” to the menu screen
3. Tap “Single View” to connect to the Camera device
4. Select the desired Camera device's name
5. Make sure that the audio button is ON (If you can’t hear any audio, make the audio button ON in the second control menu at the bottom of the app screen)
6. Now press the Home button on the bottom of your iOS device while listening
7. The app will be running in the background
8. You can make the app run in the foreground by pressing the red bar at the top of your iOS screen
Note that If you’d like to exit the app, you need to turn off the audio on the app screen or set “Background Audio” OFF on the settings.
Q: What’s Location Trace functionality?
A: While “Location Trace” is enabled in the app settings, saved locations can be viewed through the monitoring device and your devices’ locations are periodically saved up to the latest 24 hours from current time. Locations can only be accessed for the devices registered under the same account and our server does not save any of your personal information data other than User ID and device location. If the location trace on your device is disabled, your location can not be retrieved. In addition, “Location Services” in the iOS setting must be enabled for this function to operate correctly. This function only works for GPS enabled devices. Your exact location may vary up to about 20 meters due to GPS and WiFi network approximation errors.
Please send us an email including your SRN (Support Reference Number) on your setup screen if you have any further questions.